Shipping policy

Aqua Aroma Creations Shipping Policy

Effective Date: 09/28/2024

At Aqua Aroma Creations, we strive to provide our customers with a seamless and efficient shipping experience. Please review our shipping policy to understand how we handle orders, shipping timelines, and other important details.

Order Processing:

  • Processing Time: Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays) after purchase confirmation. During peak periods, processing times may be slightly extended.
  • Order Confirmation: Once your order has been placed, you will receive a confirmation email with details of your purchase.
  • Order Fulfillment: After processing, orders are fulfilled and dispatched from our warehouse. You will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Estimates:

  • Domestic Shipping (Within [Your Country]):
    • Standard Shipping: [Insert delivery time frame, e.g., 3-7 business days]
    • Expedited Shipping: [Insert delivery time frame, e.g., 1-3 business days]
    • Shipping Fees: Shipping costs are calculated at checkout based on the total weight, dimensions, and destination of your order.
  • International Shipping:
    • Availability: We ship internationally to select countries. Shipping times vary by destination and may take between 7-21 business days.
    • Customs & Duties: International customers are responsible for any customs, duties, or taxes incurred. Aqua Aroma Creations is not liable for any additional charges once your package has left our facility.
    • Shipping Fees: International shipping fees are calculated based on location and will be displayed at checkout.

Shipping Carriers:

We partner with reliable carriers such as UPS, FEDEX, DHL, and USPS to ensure that your package arrives safely and on time.

Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order on the carrier's website using the provided tracking information.

Incorrect Shipping Information:

Please ensure that all shipping information is correct at the time of purchase. If you notice an error in your shipping details, contact us immediately at aquaaromacreations@gmail.com. Aqua Aroma Creations is not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

Lost or Damaged Packages:

  • Lost Packages: If your package is lost in transit, please contact the shipping carrier directly with your tracking number. If you require further assistance, feel free to reach out to us at [Insert Contact Email].
  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged product(s). We will work with you to resolve the issue.

Returns & Exchanges:

For details on returns and exchanges, please review our [Insert Link to Return Policy].

Contact Us:

If you have any questions about our shipping policy or your order, please contact us at:

  • Email: aquaaromacreations@gmail.com
  • Phone: 719.424.2038

Thank you for shopping with Aqua Aroma Creations!